Best's Loss Control Report

Contact Centers

Best's Loss Control reports describe the hazards present in a wide variety of industries and municipal services. Each report includes a description of the industry, on-site inspection checklists to identify exposures and loss controls, and a Hazard Index chart that quantifies the degree of liability in relevant lines of insurance.

Report Date: 6/9/2022 1:02:50 PM
Report Type: Update
Report Description: The Contact Centers report helps readers assess the insurance needs of companies that handle a large volume of inbound or outbound lines of communication (e.g., phone calls, emails, live chatting). Business Interruption and Cyber Insurance Liability are the lines of insurance coverage that carry the highest degree of exposure. Special exposures include considerable downtime due to the loss of telecommunications equipment or computer systems and electronic theft of customers' sensitive personal and financial information. Related reports include Advertising Agencies, Court Reporters, Data Processing — Payroll Services, and Marketing Research Firms.

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