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How Identity Management Drives Customer Experience and Reduces Risk for Commercial Insurers

Recorded December 7, 2021

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Now more than ever, commercial insurance carriers must focus on protecting their customers’ data and keeping their assets secure from identity fraud and cybercrime. Protecting their business from these risks at the point of quote, renewal and claim is essential to success. However, balancing the need for an effective security strategy with the need to elevate customer experience in a digital world can be confusing and overwhelming. A panel of insurance experts explore how an effective identity authentication and verification strategy can provide the protection required, while exceeding customer expectations. 

Panelists include:

• Jennifer Kostyrna, Principal Product Manager for Insurance Identity Solutions, LexisNexis Risk Solutions
• Jeremy Stafford, Senior Director, Commercial Insurance, LexisNexis Risk Solutions 
• Steve Gill, VP and Chief Information Security Officer, Tokio Marine North America Services

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