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AM Best Webinar: Are We There Yet? How Insurers Can Gauge Their Digital Maturity

Recorded on Wednesday, January 23, 2019

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Most insurers are investing in their digital transformation journey, but few know how to achieve improved business outcomes through focused investments, and even fewer know how to assess their progress along the ever-dynamic digital landscape and customer expectations. A panel of insurance business and technology experts revealed the results of a study that measured insurance companies' digital maturity and analyzed why some are further along, while others fall short. Sectors discussed in detail included life and annuity, group benefits, and property/casualty (for both personal and commercial).

Panelists included:

Chris Blatchly Chris Blatchly, Chief Digital Officer and Consulting Leader for Insurance, Cognizant

Chris helps insurers harness the power of new technologies and the information it creates to transform their business. As a former consulting partner, software company business unit leader, and large company IT executive, he has a unique perspective on technology strategy and in executing process-driven business transformation. He can be reached at


John McVay John McVay, AVP, Digital Strategy Insurance Leader, Cognizant Digital Business

John leverages deep user insight, real-time data, and agile organizational models to guide companies on a path to competitive advantage through digital technologies. As a former digital experience consultant working across many industries, he ensures that the insured, agents, and employees are strategic guideposts in the design of new products and services. He can be reached at


Mark Nobilio Mark Nobilio, AVP, Digital Insurance Domain Leader, Cognizant Consulting

Mark helps large insurers drive their digital transformation agendas aimed at harnessing digital investments to enhance customer experience, grow market share, expand new market relationships, improve operating efficiency, and position digital to deliver business results. Prior to joining Cognizant, Mark was an insurance partner at several top-tier consulting firms. He can be reached at


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Attendees should also be aware that local network settings must allow streaming video access in order to view the live webinar video broadcast. Please speak with your network administrator if you are unsure whether or not you are able to watch video. If streaming video is unavailable on your network, please enjoy the audio-only version of the webinar by following the link provided on the webinar page the day of the event.

If you experience difficulties when registering, please contact Customer Service at (908) 439-2200, ext. 5742.