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AM Best's Informational Webinar – Orchestrated Intelligence: How AI, Agents and Human Expertise Are Reshaping Insurance Operations
Recorded October 20, 2026
Sponsored by:
The insurance industry has moved beyond experimenting with AI. The next challenge is operationalizing it at scale, across workflows, teams and technology ecosystems. This discussion will explore how leading insurers are combining AI, agentic systems and industry expertise to create what we call Orchestrated Intelligence – a model where digital workers, human specialists and insurance platforms work together to drive better outcomes.
This conversation examined how organizations are embedding intelligence into underwriting, claims, policy administration and operations to improve speed, accuracy, decision-making and customer experience. A panel of insurance and technology experts shared practical insights, lessons learned and what it takes to move from AI pilots to measurable business impact.
Moderator:
- Lori Chordas, senior associate editor, AM Best
Panelists:
- Arun Balakrishnan, CEO, Xceedance
- Adrian Copland, COO, Ledgebrook
- Manish Chawla, EVP and CIO, IAT Insurance Group
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