Best's Underwriting Report

Contact Centers

Best's Underwriting reports describe the hazards and loss controls of nearly 600 businesses and municipal services. Each report includes a detailed description of the industry and identifies the hazards and loss controls for those companies. The Hazard Index of each report quantifies the degree of liability in applicable lines of insurance.

Report Date: 6/9/2022 1:02:50 PM
Report Type: Update
Report Description: The Contact Centers report helps readers assess the insurance needs of companies that handle a large volume of inbound or outbound lines of communication (e.g., phone calls, emails, live chatting). Business Interruption and Cyber Insurance Liability are the lines of insurance coverage that carry the highest degree of exposure. Special exposures include considerable downtime due to the loss of telecommunications equipment or computer systems and electronic theft of customers' sensitive personal and financial information. Related reports include Advertising Agencies, Court Reporters, Data Processing — Payroll Services, and Marketing Research Firms.

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