Note: Conference presentations are available to attendees only. A password has been provided to all attendees, however if you are an attendee but have not received a password, please contact Lee McDonald.

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To order educational AUDIO cassette(s) of general sessions and/or workshops at A.M. Best's 2002 Insurance & Technology Conference, please click here to access the order form (PDF format).

4 p.m.- 9 p.m.
Registration

6:30 p.m. - 8:30 p.m.
Opening Reception

7 p.m. (Part of the reception.)
E-Quicksand: Avoiding the Latest Pitfalls in E-mail,
Spam, Privacy and Performance Issues
Managing the electronic flow of information to minimize risks ranging from privacy to trademark piracy to U.S. Securities and Exchange Commission violations.
Andrew Katz, patent and trademark attorney, Cozen O'Connor
Robert H. Hammesfahr, member, Cozen O'Connor

Monday, Sept. 30
7:45 a.m.
Sampling the E-Potpourri
An introduction to the conference, featuring various statistics on technology and the industry.
Paul C. Tinnirello, executive vice president, Information Services, A.M. Best Co.

8 a.m.
Rebuilding from Within
John Kellington is a key member of an unusually tech-savvy management team (Dan Carmichael, former head of IVANS, is the new CEO) that is remaking Ohio Casualty into a 21st-century competitor. Kellington led the development of Ohio Casualtys new policy-processing system, improved the delivery of new applications and developed a comprehensive technology strategy.
John Kellington, chief technology officer, Ohio Casualty Group

9 a.m.
Out of the Box Thinking Without Blue-Sky Technology
American Skyline Insurance Co. had a unique chance to start fresh with new technology. That meant state-of-the-art computer systems, next-generation networks and wireless technology for claims filing, interoffice communications and customer service.
Earnest Hines, CEO, American Skyline Insurance Co.
Michael Edwards, vice president, Information Technology, American Skyline Insurance Co.

Reinsurance E-Strategy
The latest on electronic-transaction platforms, portals, client integration and partnerships.
Bill Ludwick, vice president, American Re
Derek Scannell, CIO, Swiss Re Life & Health North America, Swiss Re

10 a.m.
Cultivating the Financial Institution E-Distribution Market
How Internet-based insurance & annuity distribution platforms are opening new distribution paths and bringing efficiency benefits to existing distribution channels.
Eric Denham, vice president, Product Development, Info-One/Pivot

Enabling the Agent/Broker
SalesLink, Fidelity & Guaranty Life Insurance Co.s Internet operation receives nearly 1 million hits a month, keeps tabs on its nationwide network of producers, handles most of its producer relations and is maintained without a large in-house tech staff.
Harry Stout, president, F&G Life
Mark Stone, vice president for corporate communications and e-business, F&G Life

11 a.m.
Making New Connections:
Quotesmith Founder Says Simplifying Process Can Boost Online Sales
New Portal Can Reduce Costs for Auto Insurers
Whether it's serving consumers' life insurance needs online or wiring the nation's auto body community, providers are finding new ways to link insurance and technology.
Robert S. Bland, chairman & founder, Quotesmith.com, Inc.
Eric M. Burr, director of Industry Relations, Mitchell International

Redefining the Insurance Supply Chain
Insurance is no different from other financial industries that are reinventing their processes through technology.
John Rubens, executive vice president and CIO, GRX Technologies
Kaj Ahlmann, chairman and CEO, Inreon
Matthew Flanagan, executive vice president, GRX Technologies

1 p.m.
Technology as Change Agent
Markus Nordling is part of the team at Farmers Insurance leading the tech revolution at the nation's third-largest property/casualty organization. Recent initiatives include Agency Dashboard, Operation Restore and Customer Relationship Management. Their mission: Use technology to deliver Farmers' promise to its customers to fulfill their wishes and dreams.
Markus Nordling, vice president, IT Operations, Farmers Group Inc.

2 p.m.
Launching the Digital Insurer
Humana recently launched its first digital health plan in Memphis, Tenn. This is the story behind the rollout of Emphesys.
Joyce Daugherty, vice president, Application Engineering, Humana Inc.

Taking a Fresh Look at Reinsurance
Technology can be a significant lever for growth in insurance and reinsurance. The key to keeping technology strategy vital is continuous evaluation and alignment. Are we investing strategically? Are we focused on the right priorities? Are we achieving our goals?
Ronald Pressman, president, GE Employers Reinsurance Corp.
Alex Letts, chief executive, ri3k Limited

3 p.m.
Ending the Paper Chase
How Empire BlueCross/BlueShield turned to Web-based health-claims processing and adjudication to deliver dramatic savings in administrative time and costs. Getting there meant taking its enterprisewide business online to better serve each of its core constituent groups (brokers, members, providers and employers) via the Internet.
David B. Snow, Jr., president and COO, Empire BlueCross/BlueShield

Reinventing the Online Insurance Destination
Hartford is one of the nations most innovative marketers, and InsWeb has been on an aggressive online evolution. Heres a look at where the needs of carriers and the abilities of aggregators intersect.
John Chu, vice president and CFO, Hartford Insurance Group
Hussein A. Enan, chairman and CEO, Insweb Corp.

Tuesday, Oct. 1
7 a.m.
Power Breakfast With A.M. Best
Bonus session for the information-hungry. What new services are emerging, what's in the pipeline, what feedback would you like to provide? Note: This is not a ratings-oriented session, but informational products and services.

8 a.m.
Fresh Start: What It Means to Take a 300-Year-Old Brand Online
How the worlds oldest insurance market is using the Internet to create a new-world risk market.
Ashok Gupta, CEO, Lloyds.com

9 a.m.
Business Service Architecture: Evolution Meets Revolution
Carriers can use open Business Service Architecture to create a higher-productivity delivery system for its stakeholders. It is a revolutionary approach that improves current systems incrementally.
Joseph Jensen, executive vice president, Financial Services Group, Computer Sciences Corp.

Reaching Out: Building New Channels to Agents,
Brokers & Small Businesses
Iroquois Group, a network of independent agents, explains its approach to building an online platform for agency business. Analyst Matthew Josefowicz of Celent Communications outlines new opportunities emerging in the small-business insurance market.
Laurie Branch, CFO, Iroquois Group
Matthew Josefowicz, analyst, Celent Communications

10 a.m.
It's a Jungle Out There: New Paths to Competitive Success
How to integrate technology, adaptive systems and knowledge management into the insurance structure of the future.
Barry Rabkin, president, Market Insight Group, Ltd.
David Bradford, executive vice president, Advisen Ltd.

Putting the E in ROI
How companies are determining and measuring return on investment from e-business initiatives.
Michael Fillios, senior vice president, Customer Operations, Enamics
Joey White, director, Property and Casualty Insurance Practice TRC Inc./Perot Systems

11 a.m.
Building a Virtual Insurer
For Ebix.com, the answer is to pursue a multifront strategy: online destination, online exchange, online tools and custom development.
Jim Satterfield, executive vice president of Business Development, Ebix.com Inc.

Careful What You Wish For: Web Services and the Insurance Industry
Web Services are changing the face of application development and computing and are ushering in a powerful new platform for interoperability and simplicity in conducting insurance business. This session will address the industry's repeated, multi-year efforts to enable a more streamlined insurance transaction process and will discuss current developments that are finally "delivering." Featured will be information about the ongoing development of global standards for distributed computing and new technologies and examples of business applications that will help us realize the dream of seamless, end-to-end transaction processing.
Kevin S. Kelly, managing director, Financial Services, Microsoft Corp.

1 p.m.
The View from Big Blue
Creating value in the insurance industry is an elusive and challenging goal. Bill Pieroni, General Manager of IBM's Global Insurance Industry, will discuss a recently completed study that identifies the U.S. P&C insurers who have successfully created value for their stakeholders over the last 15 years.
Bill Pieroni, general manager, Global Insurance Industry, IBM

2 p.m.
Enabling Profitable Producer Relationships
The highest ROI for most insurers today comes from enabling the core business processes with their producer channels (including agents, brokers, bankers and other channels). Deploying online technologies will lower the cost of producer processes while also enhancing the value being delivered.
Steven Landberg, managing director, Alpha Financial Services Consulting

3 p.m.
Insurance 2.0
A special highly interactive session between panelists and attendees that caps two days of presentation and spotlights the next wave of technology challenges and issues that will increasingly dominate our industry.
Brian Madocks, senior vice president and general manager, Services Sector, SAP America Inc.
Charles Johnston, vice president and service director, Insurance Information Strategies, META Group

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