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The following articles cover the Consumer market as followed by our BestWeek publication. Visit our NewsRoom for complete archives and advanced search features.

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China’s Regulator Steps Up Inspections of Insurers Following Customer Complaints: The China Insurance Regulatory Commission has stepped up inspections on insurance companies’ consumer-related issues as part of the regulator’s investigation ...
Date: May 18, 2017    
China’s Regulator and Supreme Court Issue Guidelines for Insurance Dispute Litigation: The China Insurance Regulatory Commission and the Supreme People’s Court of the People’s Republic of China have issued guidelines for the establishment of ...
Date: November 18, 2016    
North Carolina Fines Blue Cross Blue Shield $3.6 Million in Consumer Complaint Settlement: Blue Cross and Blue Shield of North Carolina was fined $3.6 million — the largest in state history — as part of a voluntary settlement agreement with the ...
Date: September 16, 2016    
Insurance Groups Seek Confidentiality, Clarity in NAIC Big Data Draft Recommendations: Insurance groups are asking a National Association of Insurance Commissioners’ working group to provide confidentiality against consumer group calls for open ...
Date: May 9, 2016    
China’s Regulator Rolls Out First Insurance Consumer Confidence Index: The China Insurance Regulatory Commission has rolled out the first insurance consumer confidence index in a bid to promote the sector’s improvement in services ...
Date: April 8, 2016    
North Carolina Regulators Probe Blue Cross Blue Shield NC Over Customer Complaints: The North Carolina Department of Insurance will conduct an examination of Blue Cross and Blue Shield of North Carolina, after more than 1,000 customer ...
Date: February 11, 2016    
Group Urges State Regulators to Exclude Renter Status in Setting Auto Rates: The Consumer Federation of America urged state regulators to prohibit insurance companies from using homeownership status when setting automobile insurance ...
Date: February 8, 2016    
Judge Orders Kentucky Health CO-OP Into Liquidation After Rehabilitation Efforts Fail: A Kentucky circuit court judge has ordered the state’s health co-operative insurance provider into liquidation after three months of rehabilitation efforts ...
Date: January 20, 2016    
Illinois Insurance Regulators Decline to Take Action on Price Optimization, Draw Fire From Consumer Groups: Illinois Acting Insurance Director Anne Melissa Dowling is drawing fire from consumer groups after saying her office would not offer its own guidance on how to ...
Date: January 7, 2016    
New NAIC President Huff Says NAIC Will Focus on Consumer Protection in 2016: Missouri Insurance Commissioner John Huff, the new president of the National Association of Insurance Commissioners, said his administration will focus on ...
Date: November 23, 2015    
Australian Competition Watchdog Says Health Insurance Policies Too Complex for Consumers: Australia’s private health insurance policies are too complex, which reduces consumers’ ability to make an informed choice on best policy cover, according to ...
Date: October 22, 2015    
Consumer Group Asks the NAIC to Ban Price Optimization: The Consumer Federation of America is asking the National Association of Insurance Commissioners to recommend state regulators halt the use of price ...
Date: September 14, 2015    
China's Regulator Imposes Assessment System on Insurance Services: The China Insurance Regulatory Commission has implemented an assessment system for insurance companies' services standards in a bid to reinforce supervision of ...
Date: August 6, 2015    
Consumer Group: Some Auto Insurers Base Rates on Marital Status: Automobile insurers are questioning a new Consumer Federation of America report that resulted in the group asking state insurance departments to consider ...
Date: August 5, 2015    
Former Florida Rehabilitation Director Tabbed as State's New Insurance Consumer Advocate: Florida Chief Financial Officer Jeff Atwater has appointed Sha'Ron James to be the state's Insurance Consumer Advocate beginning Aug. 3. James most recently ...
Date: July 29, 2015    
UnitedHealth Group Posts 13% Rise in Second-Quarter Net: UnitedHealth Group, the largest U.S. health insurer, posted double-digit results in second-quarter net income and revenue. Net income rose 13% to $1.58 ...
Date: July 16, 2015    
UK Regulator Presses Nonlife Insurers to Improve Product Information: In what it called an effort "to improve transparency and increase value" across the U.K. nonlife insurance sector, the U.K. Financial Conduct Authority is ...
Date: June 25, 2015    
California Court Says State Lacked Authority to Issue Replacement Cost Consumer Protection Rules: A California state appellate court has ruled the California insurance commissioner lacks the authority to promulgate rules regulating the terms of homeowners' ...
Date: April 13, 2015    
CFA Pushing Commissioners to Reject Allstate Filings Using New Price-Optimization Rating Factor: The Consumer Federation of America is asking state regulators to either disapprove or rescind efforts by Allstate Insurance to use certain price optimization ...
Date: January 15, 2015    
Kaiser Agrees to Pay $5.35 Million in Settlement Agreement: Kaiser Permanente will pay $5.35 million to settle a class-action lawsuit that centers on the company's alleged violations of the Telephone Consumer Protection ...
Date: December 8, 2014