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AM Best Webinar: Are We There Yet? How Insurers Can Gauge Their Digital Maturity
Recorded on Wednesday, January 23, 2019
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Most insurers are investing in their digital transformation journey, but few know how to achieve improved business outcomes through focused investments, and even fewer know how to assess their progress along the ever-dynamic digital landscape and customer expectations. A panel of insurance business and technology experts revealed the results of a study that measured insurance companies' digital maturity and analyzed why some are further along, while others fall short. Sectors discussed in detail included life and annuity, group benefits, and property/casualty (for both personal and commercial).
Chris Blatchly, Chief Digital Officer and Consulting Leader for Insurance, Cognizant
Chris helps insurers harness the power of new technologies and the information it creates to transform their business. As a former consulting partner, software company business unit leader, and large company IT executive, he has a unique perspective on technology strategy and in executing process-driven business transformation. He can be reached at Chris.Blatchly@cognizant.com.
John McVay, AVP, Digital Strategy Insurance Leader, Cognizant Digital Business
John leverages deep user insight, real-time data, and agile organizational models to guide companies on a path to competitive advantage through digital technologies. As a former digital experience consultant working across many industries, he ensures that the insured, agents, and employees are strategic guideposts in the design of new products and services. He can be reached at John.McVay@cognizant.com.
Mark Nobilio, AVP, Digital Insurance Domain Leader, Cognizant Consulting
Mark helps large insurers drive their digital transformation agendas aimed at harnessing digital investments to enhance customer experience, grow market share, expand new market relationships, improve operating efficiency, and position digital to deliver business results. Prior to joining Cognizant, Mark was an insurance partner at several top-tier consulting firms. He can be reached at Mark.Nobilio@cognizant.com.
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