Best’s News & Research Service - June 21, 2017 03:11 PM (EDT)
A.M. BestTV: New Technology Adds Adjusting Speed and Reach, Diminishes Relationships
- June 21, 2017 03:11 PM (EDT)
Oldwick //BestWire// - In this A.M.BestTV episode, attendees at the 2017 National Association of Independent Insurance Adjusters conference in St. Thomas, Virgin Islands, said new technology-enabled services are re-making their industry, aiding those who can leverage them and threatening old workflows and relationships. Click on http://www.ambest.com/v.asp?v=naiia1617 to view the entire program.
“Everyone is paperless today, which gives you the ability to accurately handle a claim from your phone or car, as well as print checks from your car,” said Francis Marx, president, Curley Adjustment Bureau. “Now, due to drones, you can be on the scene of a horrific auto accident or a serious fire.”
David Root, president, Root Cause Consulting, said he sees technology as a positive and a negative.
“Obviously technology has changed the industry tremendously,” said Root. “The old brick and mortar offices are becoming obsolete. However, with technology you lose a little of that human touch, which in a lot of ways is regrettable, since there is something to be said for that face-to-face contact.”
For full video coverage of the 80th National Association of Independent Insurance Adjusters conference, including exclusive executive interviews, visit http://www.ambest.tv/naiia17 .
Other people that appear in this episode:
- Brenda Reisinger, executive director, National Association of Independent Insurance Adjusters;
- David Hausch, president, Hausch & Company;
- Paul Nilles, executive vice president, GC3;
- Peter Schifrin, president, Schifrin, Gagnon & Dickey;
- Palitha Jayawardena, director, Ceylinco Life Insurance Plc; and
- Susan Daniels, president and chief executive officer, Northern Adjusters.
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A.M.BestTV covers exclusive A.M. Best information and reports, targeted topics and key developments in the (re)insurance industry every Monday, Wednesday and Friday. Sign up for alerts of episodes at http://www.ambest.com/multimedia/ambtvsignup.html . View A.M.BestTV episodes at http://www.ambest.tv.
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