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FOR IMMEDIATE RELEASE
OLDWICK - OCTOBER 12, 2016 03:30 PM (EDT)
In this A.M.BestTV episode from the East Asian Insurance Conference (EAIC) in Macau, attendees said insurers are being judged across industries and that they must create products and services that serve the evolving needs of customers or risk obsolescence. Click on http://www.ambest.com/v.asp?v=eaic11016nc to view the entire program.
The theme at the conference this year is the future of customer centricity within the insurance industry.
A.M. Best Senior Managing Director and Chief Rating Officer Stefan Holzberger, along with others, spoke about the approach to deepening customer experiences.
“It is really the drive to be more vital to the end customer,” said Holzberger. “This is the key to maintaining that relationship and business, which are under quite competitive conditions.”
Franz Josef Hahn, chief executive officer of Peak Re, said the industry should return its focus to the long-term customer.
“I think when you choose your customer well, when you go for quality in your customer, then you can also add on this long-term, partnership aspect,” said Hahn.
“Companies and businesses need to touch their clients using a variety of touch points,” said Jose Ribeiro, managing director, Asia Pacific, A.M. Best. “Since, it is not only about meeting face-to-face or over the phone, it is about using the Internet, social media and the other variety of touch points clients use, and the insurance industry should use, to provide an enhanced customer experience.”
Other people that appear in this episode:
A.M.BestTV will be covering the entire 2016 EAIC conference. Visit http://www.ambest.tv/eaic16 for full coverage and exclusive interviews with key executives.
Recent episodes of A.M.BestTV include:
A.M.BestTV covers exclusive A.M. Best information and reports, targeted topics and key developments in the (re)insurance industry every Monday, Wednesday and Friday. Sign up for alerts of episodes at http://www.ambest.com/multimedia/ambtvsignup.html. View A.M.BestTV episodes at http://www.ambest.tv.
A.M. Best is the world’s oldest and most authoritative insurance rating and information source.